Privacy Policy

1. Who we are

Beach Magic Limited is a travel business registered in the United Kingdom. We primarily serve customers worldwide, especially in the Middle East. We currently offer:

• Hotel bookings
• Holiday packages (including beach holiday deals)
• Transfers (e.g., airport to hotel)

We do not sell flights or insurance. We also do not operate a mobile app at this time.

2. What personal information we collect

When you use our services or contact us, we may collect:

• Your name, contact details (email, phone number)
• Booking information (e.g., destination, travel dates, number of guests)
• Payment information (e.g., last 4 digits of your card)
• Preferences and special requests (e.g., room preferences or accessibility needs)
• Communication history with our customer service team
• Device and browsing information (e.g., IP address, browser type, location)

If you book for someone else, it is your responsibility to ensure they understand and agree to how their information will be used.

3. How we use your information

We use your personal information to:

• Manage your bookings
• Provide customer service and respond to queries
• Send booking confirmations and updates
• Process payments and issue refunds where applicable
• Improve our website and customer experience
• Send you marketing offers (if you've opted in)

We may also use your information to meet legal and regulatory obligations.

4. Marketing and communication preferences

If you opt in, we may contact you via email, SMS, or other channels about holiday deals and beach destinations that may interest you. You can unsubscribe at any time by clicking the link in any marketing message or by contacting us.

We will still send you essential service communications, such as booking confirmations and updates, even if you opt out of marketing.

5. Who we share your data with

We may share your data with:

• Service providers (e.g., hotels, transfer companies) to fulfill your booking
• Payment processors to process your payments securely
• Customer service platforms to assist with your requests
• Business partners (e.g., website analytics or advertising services)
• Government or legal authorities where required by law

All third parties are required to keep your data secure and are not allowed to use it for their own purposes unless stated.

6. International data transfers

As we serve customers globally, your data may be processed in or transferred to countries outside the UK. We take appropriate safeguards (such as standard contractual clauses) to ensure your data is protected in accordance with applicable laws.

7. How we protect your data

We store your data securely on protected systems and restrict access to authorized personnel only. Payment data is encrypted, and we do not store your full card details—only the last 4 digits and a secure token for future payments or refunds.

We retain your data only for as long as necessary for our business purposes or to meet legal requirements. When no longer needed, data is securely deleted or anonymised.

8. Your rights

Under UK and EU data protection laws (including the GDPR), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict how we use your data
• Withdraw consent (where applicable)
• Request data portability